Shipping policy

GYUTO® Shipping Policy

Last Updated: October 12, 2026

At gyuto.com, we take great care in packaging and delivering your handcrafted cutlery safely. Below you will find details regarding our fulfillment times, shipping methods, international policies, and delivery procedures.

1. Processing & Fulfillment Times

  • Standard Processing: All in-stock orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding major holidays).

  • High-Demand / Store Drops: During special product drops, promotional events, or custom releases, processing times may extend up to 3 to 5 business days.

  • Order Confirmation: Once your order is placed, you will receive an automated order confirmation email. A separate tracking email will follow as soon as your package is scanned by the carrier.

2. Shipping Rates & Carrier Options

Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected shipping carrier. We offer the following options:

  • Standard Shipping: Delivered via carrier ground services (typically 3–7 business days domestically).

  • Expedited Shipping: Priority air options available at checkout for faster delivery (typically 1–3 business days domestically).

  • Free Shipping Thresholds: If applicable, free standard shipping promotions apply only to qualifying order subtotals (before taxes and discounts) within the contiguous United States.

3. Signature Requirement & Age Verification

Due to the high value and nature of Japanese cutlery, gyuto.com enforces strict shipping security protocols:

  • Adult Signature Required: Orders over a certain threshold ($200 USD) or containing specific restricted cutlery items may require an Adult Signature (18+) upon delivery.

  • Carrier Age Checks: By purchasing from gyuto.com, you confirm that an adult of legal age will be available to accept and sign for the shipment if required by local laws or carrier policies.

4. International Shipping, Customs & Import Taxes

We ship internationally to select countries. Please review the following terms prior to placing an international order:

  • Duties & Taxes (DDU/DDP): Unless explicitly charged at checkout, international orders are shipped Delivery Duty Unpaid (DDU). The recipient is solely responsible for paying all import duties, customs taxes, VAT, and carrier brokerage fees assessed by the destination country.

  • Customs Clearance & Delays: Customs processing times vary by country and are entirely outside of our control. gyuto.com is not responsible for shipping delays caused by international customs holds or inspections.

  • Seized or Refused Shipments: It is the buyer's responsibility to verify that cutlery can legally be imported into their country. If a package is seized, destroyed, or returned by customs due to local import restrictions or unpaid duties, original shipping fees will not be refunded, and restocking fees may apply.

5. Order Tracking

Once your shipping label has been generated, you will receive an email containing a carrier tracking number (e.g., FedEx, UPS, or USPS). Please allow up to 24 hours for the tracking status to update on the carrier's portal after receiving your confirmation.

6. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: Please inspect your delivery immediately upon arrival. If your package or product arrives damaged, notify us within 48 hours of delivery at support@gyuto.com. Include clear photos of the outer shipping box, inner packaging, and damaged item so we can file a carrier claim and arrange a replacement.

  • Lost or Stolen Packages: Once a package is marked as "Delivered" by the carrier, risk of loss transfers to the recipient. If your tracking states "Delivered" but you cannot locate your package, check with household members/neighbors and contact the carrier directly. If the issue remains unresolved, contact our support team for assistance in opening a carrier investigation.

  • Shipping Insurance: We strongly recommend adding carrier insurance at checkout for high-value orders to guarantee coverage against loss or theft in transit.

7. Address Accuracy & Undeliverable Packages

  • Address Verification: Buyers are responsible for providing an accurate and complete shipping address (including apartment, suite, or unit numbers) at checkout.

  • Address Changes: Address modification requests made after an order is placed are not guaranteed. Once an order enters fulfillment, addresses cannot be altered.

  • Returned Packages: If a shipment is returned to us due to an incorrect address provided by the customer or failed delivery attempts, the customer will be responsible for re-shipping costs.

8. Contact Information

For questions regarding order status, shipping quotes, or delivery inquiries, please reach out to our team:

  • Email: info@gyuto.com

  • Website: [https://www.gyuto.com](https://www.gyuto.com)